Support takes flight.

Say goodbye to chaos. Say hello to Helpnest.

HelpNest powers lightning-fast support with AI, live chat, and ticketing – designed for teams that care.

It's Free__Try now!

Service Level

90.4%

Target 89%

Service Level

12

Target 89%

Service Level

90.4%

Target 89%

Service Level

12

Target 89%

Service Level

90.4%

Target 89%

Service Level

12

Target 89%

Client Onboard

Monthly

Client Satisfaction

99.9%

Daily Phone

Average control 100+ Call

Client Onboard

Monthly

Client Satisfaction

99.9%

Daily Phone

Average control 100+ Call

Client Onboard

Monthly

Client Satisfaction

99.9%

Daily Phone

Average control 100+ Call

Analytics & Reporting

Automate the Repetitive. Focus on the Meaningful.

HelpNest handles routing, tagging, and replies — so your team can focus on real conversations.

It's Free__Try now!

Collaboration & Workflow

Understand your customers like never before.

It's Free__Try now!

Real-Time Dashboards

Monitor team performance and customer satisfaction in a live, visual format.

Feedback & Sentiment Tracking

Capture ratings and emotions behind every interaction to drive continuous improvement.

Visualize team performance and customer satisfaction in real time with customizable, data-rich dashboards.

Track customer feedback and sentiment automatically to uncover patterns and improve every interaction.

Spot emerging trends and support issues early through powerful analytics and smart reporting tools.

Because Great Support Starts with Great Tools

HelpNest handles routing, tagging, and replies — so your team can focus on real conversations.

It's Free__Try now!

Performance & Optimization

Everything You Need for Outstanding Support

HelpNest handles routing, tagging, and replies — so your team can focus on real conversations.

It's Free__Try now!

All Channels, One Inbox

Handle emails, live chat, social media, and more from a single, unified interface.

Real-Time Team Collaboration

Tag, assign, and solve tickets together—no more lost messages or duplicated efforts.

Review_2025

What Our Customers Are Saying

Helpnest’s sentiment tracking gave us visibility into customer emotions we never had before. It's helped us boost satisfaction scores significantly.

Kadin Curtis

Head of Customer Experience, FreshCrate

Our response times have improved by 40% since switching to Helpnest. The real-time dashboards and automated workflows are a game changer.

Samantha Lee

Head of Customer Experience, Onixlab

From live chat to feedback collection, Helpnest streamlines every part of the support experience. It’s like having a superpower for customer care.

Jacob Lin

Support Lead, SwiftCart

Before using this platform, our team struggled to keep up with growing customer inquiries. Now, with the smart ticket routing and automated.

Olivia Willem

Head of Support

The multi-channel support integration is a game-changer for us. We can respond to customers from email, chat, and social without switching tools.

Jason Minda

Customer Experience Director

We implemented the AI-powered chatbot, and it handles 40% of our inquiries automatically. This not only reduced our workload but also ensured

Hannah Glasy

Support Team Lead

The onboarding process was seamless, and their own support team is phenomenal. Every question we had was answered within minutes.

Markina D

VP of Customer Success

Building Human-Centered Support Workflows

All Blog

Customer Experience

Jul 01, 2025

Why Real-Time Support is No Longer Optional

How Helpnest empowers support teams to deliver instant, human-centered experiences.

AI Automation

Jul 01, 2025

Turning Customer Sentiment into Strategy

Use Helpnest’s built-in sentiment tracking to drive meaningful change in your customer experience.

Customer Experience

Jul 01, 2025

Scaling Support Without Losing the Human Touch

Discover how Helpnest helps fast-growing teams stay personal and efficient.

All Blog

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