Plug & Play Live: Powered by SmartConnect

Modern customer support runs on more than just one tool. That’s why we built Plug & Play Live, an interactive integration experience powered by our SmartConnect engine, so you can preview real-time workflows, data syncs, and automation — before ever hitting “activate. With Plug & Play Live, powered by our SmartConnect engine, you can explore how your favorite tools connect, sync, and automate within your support workspace — in real-time.

What Is SmartConnect?

SmartConnect is our intelligent integration layer that powers seamless connections between your support workspace and 50+ essential tools — from CRMs and e-commerce platforms to chat apps and automation engines. It’s built to work out of the box but flexible enough to support advanced use cases, you can explore how your favorite tools connect, sync, and automate within your support workspace — in real-time.

What You Can Do

In a world where instant replies are standard, what truly sets exceptional support apart? It's the nuance—the thoughtful tone, crystal-clear explanations, and genuine care embedded in every interaction. Join us as we dissect the art of writing support messages that make customers feel genuinely understood, not merely efficiently dismissed.

• Test-drive live integrations with platforms like Slack, Shopify, HubSpot, Gmail, and more
• Simulate workflows with real data and ticket flows
• Preview automation rules before going live
• See how customer info, orders, and messages sync instantly
• View each support interaction as an opportunity to build loyalty, not just close a ticket.

How Plug & Play Live Works

Watch Slack alerts fire, Shopify orders appear, or HubSpot data sync in real-time — without manual configuration. Drag, drop, and preview workflows between apps. Want tickets auto-assigned when a CRM tag is added? Try it instantly. See how information travels across tools — from customer messages to backend systems — all on one screen.

Popular Integrations You Can Preview

Experiment with auto-routing, ticket tagging, and auto-replies using simulated customer queries. Create and preview complex flows involving multiple apps — e.g., a new order in Shopify triggers a Slack alert, creates a support ticket, and updates the CRM. Try it instantly. See how information travels across tools — from customer messages to backend systems — all on one screen.