Business
Best for scaling teams getting that need smart workflows.
About the Business Plan
The Business Plan is built for companies that are growing fast — and need their support systems to scale with them. Whether you’re managing high ticket volume, multiple brands, or a large team, this plan gives you the control, visibility, and automation you need to deliver exceptional service at speed.
Everything in Starter, plus- Live chat widget
- AI-suggested replies
- Role-based permissions
- Custom reports & dashboards
What’s Included
Manage email, live chat, social DMs, and tickets from one place — with real-time collaboration smart triage, suggested replies, auto-tagging, and intent detection to boost agent efficiency.
Answers at the Speed of Support
Unlike traditional help desks that feel clunky or overly complex, our platform was designed with the agent and customer experience at its core. We combine a unified inbox, AI-powered automation, a knowledge base, and multi-channel support into one clean interface.
No. Our platform is designed to be user-friendly and requires no coding knowledge. You can set it up yourself with our guided onboarding process, and if you need help, our support team is always available.
Yes. Our analytics dashboard provides detailed reports on both team and individual performance, helping you identify strengths, areas for improvement, and trends over time.
Absolutely. You can create and manage multiple teams or departments, assign specific roles and permissions, and customize workflows for each group.
Yes. Our platform supports multiple languages to ensure you can serve your customers in their preferred language.
We provide 24/7 customer support via chat, email, and phone. You’ll also have access to our knowledge base, video tutorials, and dedicated account managers for enterprise plans.
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